Privacy Policy

We value your privacy and will only collect, record, hold, store, and use your personal information in the ways described below.

Data security is extremely crucial to us, and we take your privacy very seriously. As a result, we will only process your name and other information as specified in the privacy policy. We will only collect information about you if it is required and is only relevant to our business dealings with you. We guarantee that the information you provide will be retained for as long as it is necessary by law or is relevant to the purpose for which it was gathered. You can explore our website (dobbywala.in) without revealing any personal information. Unless you have registered for an account with us and logged in with your username and password, you can stay anonymous whenever you visit our website. If you have any complaints or questions, please send them to us at the address below, or contact our customer care.

What kind of data do we gather?

When you connect with us or purchase goods and services from us, we gather and process your personal data. This includes, but is not limited to, the following:

Your name, username and password;
Date of birth;
Your emails address and phone number;
Your home address;
Your payment and delivery details, including billing address, debit card and credit card details, where you make purchase from us;
Information about the browser or device you use to access our website or apps;
Your IP address and browser location when visiting our website and at the time of purchase;
Your physical location when using our apps
Your marketing preferences, including any consents you have provided us;
And analytical information about your use of our website and apps.

You should be aware that any information you submit to us in the text box may be shared with the appropriate third party (as stated in the section “with whom will we share the data”).

When you establish a DOBBY WALA account with us, you will be asked if you would want to subscribe to our marketing and promotional materials in addition to the personal information indicated above. These marketing and promotional materials may originate from inside our business group or through third-party affiliations. If you choose to subscribe, you are presumed to have given your consent to us processing your personal information within our corporate group and/or third parties for this purpose.

You can unsubscribe from advertising messages at any time by selecting the unsubscribe button inside your electronic marketing material. When it comes to actual orders, your personal information may be stored with us, but it cannot be retrieved directly due to security concerns. However, by signing into your account on the internet, you can obtain this information. You may examine the details of your completed orders, open orders, and orders that are about to be delivered, as well as manage your address information, bank details, and any newsletter subscriptions you may have. You agree to keep the personal access data private and not disclose it to any unauthorized third parties. We cannot be held liable for any misuse of passwords unless the misuse is your own fault.

When, How, And With Whom will We Share the Data?

If necessary for the foregoing purposes, if authorized by law, or if required for the legal protection of our legitimate interests in accordance with existing law, your personal data may be shared with government authorities and/or law enforcement personnel. Personal information may also be shared with third-party service providers who will process it on our behalf for the aforementioned objectives. Customer and technical support providers, logistics and delivery suppliers, and technology development partners are examples of such third parties. Your information will be provided to our advisers and any prospective purchaser’s adviser in the event that our business is sold or integrated with another business, and it will be passed on to the new owners of the business. We will ensure that data is adequately protected by appropriate contractual clauses for binding corporate rules when data is transferred outside of your home jurisdiction to a stakeholder in a country that is not subject to an adequacy decision by the relevant regulator in your home jurisdiction.

Dobby Wala is committed to following the Personal Data Protection Act 2010, including its policies, guidelines, and orders. If you believe Dobby Wala has violated your privacy, please contact our Customer Service department to get the problem resolved.

Changes in the Policy?

This policy is subject to change at any time. Any policy modifications will be made public on our website. Any changes will take effect immediately after they are posted and will apply to all of the information we have on you, or, where required, your consent. You should review this policy each time you visit our website to ensure that you have the most up-to-date version. You have the option of accepting or rejecting a modified version of this policy. If you do not agree to the changes, you must withdraw using our site or app. We shall get your prior stated agreement if we make changes that have a major impact on the previously gathered personal data about you.

Cookie Policy?

A cookie is a piece of data maintained by a website within a browser that allows the browser to remember information personal to a given user, such as what buttons they clicked, if they logged in, or if they read certain pages on our site. When you are offered a cookie, you may choose whether or not to accept it. You can change your browser or mobile device’s cookie notification settings. However, if you reject cookies, this may have an impact on certain services or your user experience when using the site or mobile application. In most circumstances, data collecting can be automated. Your navigation through the site, source of traffic, IP address location, browser type, browser language, operating system, date and time of request, and other session log information on our site or mobile application are all included.

If you have any concerns about how cookies are used, please contact us at (B-7, B Street, Srirangam Lane Sasthamangalam P. O., Thiruvananthapuram – 695010 ).